Category: News

Meet our Team: Nicola, HR Advisor

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Nicola is our HR Advisor for Urgent Care Services. Here, she tells us about how her role has developed since joining FedBucks three years ago.

“Since joining the organisation, I have been able to rapidly develop my knowledge and skills in human resources, which has resulted in me embarking on a professional qualification in HR. I think a company’s biggest asset is its people, and I enjoy supporting staff with their development.

HR can be so varied – it can be very challenging, but also so rewarding. I work with such a dedicated team, who go above and beyond to make FedBucks the nimble service provider it is.”


Meet our Team: Tom, Assistant Operations Manager

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Tom works in our Primary Care Services Team. Here, he tells us more about his role as an Assistant Operations Manager.

“My role involves working closely with our Operations Manager and the Primary Care Services (PCS) team to help develop primary care services to improve patient experience. I enjoy supporting the PCS team, dealing with new challenges and solving problems together. The team work tremendously hard, and there is never a dull moment!

FedBucks has a fantastic team and it’s a pleasure to work with and learn from others with years of experience in every field.”

Meet our Team: Zoe, Lead Nurse

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Our Lead Nurse, Zoe, talks about her role and why she enjoys working at FedBucks.

“My role at FedBucks is very varied! I lead the nursing, paramedic and clinical pharmacist teams that work within our GP Out of Hours and Urgent Treatment Centre services. Working alongside the Clinical Director, I support with all clinical matters and I am also the lead for Infection Control and the deputy lead for Safeguarding. In addition, I work clinical shifts as an Advanced Nurse Practitioner in our Out of Hours clinics, and as a Navigator in our Urgent Treatment Centre. Recently, I helped to set up various Covid support services, and worked clinically within these roles too. As I am sure you can imagine, no two days are the same but I love the variety and find the work interesting and challenging.

The thing I enjoy most about working for FedBucks is our amazing team. Everyone is caring, skilled, hardworking and dedicated to providing the best possible health care for Buckinghamshire residents.”

Updated: Information for Patients Regarding Wuhan Novel Coronavirus Infection (COVID-19)

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COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called Coronavirus.

The latest information on managing Coronavirus infection can be found on

Stay at home if you have Coronavirus symptoms:

Stay at home for 7 days if you have either:

  • A high temperature
  • A new, continuous cough

If you live with other people, they should stay at home for 14 days from the day the first person got symptoms.

This will help to protect others in your community while you are infectious.

Do not visit a clinical setting. (I.e. Pharmacy, GP Surgery, Walk-in Centre or Hospital)

You do not need to contact 111 to tell them you’re staying home.

Testing for Coronavirus is not needed if you’re staying at home. Read Guidance on staying at home here.

Using the 111 online Coronavirus service

Use the 111 online Coronavirus service if:

  • You feel you cannot cope with your symptoms at home
  • Your condition gets worse
  • Your symptoms do not get better for 7-days

Only call 111 if you cannot get help online.

Because it’s a new illness, we do not know exactly how Coronavirus spreads from person to person. Similar viruses are spread in cough droplets. It’s very unlikely it can be spread through things like packages or food.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Avoid close contact with people who are unwell

For the latest guidance and up-to-date information regarding Coronavirus (COVID-19), please visit:

Welcome to the new FedBucks website

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We are delighted to have launched our new website! Please do take the time to have a look around – you can find out more about FedBucks and what we do on the About us section. Our Patient Services area provides further information on the healthcare services we provide, and the How are we doing section provides details on how you can feed back to us on your thoughts and experiences of our service areas. You can also visit our Working for us section for more information on job opportunities with us.

Our News and Events area will be kept up to date regularly, so please do continue to visit to catch up on what we have been up to!

Buckinghamshire Improved Access Service

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Local GPs are working together to offer patients better access to appointments in General Practice in Buckinghamshire, known as the ‘Improved Access’ Service. This means you can now  book an appointment in a practice local to you:

  • Up until 8pm from Monday to Friday
  • For selected hours on a Saturday (your registered practice can confirm which practices are open, and their opening hours on this day
  • From 9am until 1pm on Sunday at one of three FedBucks Improved Access Hubs located across the county.

All appointments need to be pre-booked, either in advance or on the day.

GDPR Patient Privacy Statement

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FedBucks Limited complies with GDPR in all our dealings with your personal data. Medical information will be kept confidential and will only be disclosed to those involved with your treatment or care, including your GP, and, if applicable, to any other person or organisation who may be responsible for your treatment or for funding your care. Under the GDPR regulations effective from 25 May 2018, we will only keep your information as long as is necessary and in accordance with the retention periods set out in the Department of Health’s Record Management Code of Practice for Health and Social Care 2016.  All records are destroyed confidentially once their retention period has been met and we have made the decision that the records are no longer required.